Welcome to Inn Training. We were the first company in Norfolk to offer training to the licensed trade in a licensed outlet. We have now moved out of the pub to concentrate on the quality of training that we can provide, but are keeping very close ties to the everyday running of a licensed outlet.Welcome to Inn Training. We were the first company in Norfolk to offer training to the licensed trade in a licensed outlet. We have now moved out of the pub to concentrate on the quality of training that we can provide, but are keeping very close ties to the everyday running of a licensed outlet.Welcome to Inn Training. We were the first company in Norfolk to offer training to the licensed trade in a licensed outlet. We have now moved out of the pub to concentrate on the quality of training that we can provide, but are keeping very close ties to the everyday running of a licensed outlet.Welcome to Inn Training. We were the first company in Norfolk to offer training to the licensed trade in a licensed outlet. We have now moved out of the pub to concentrate on the quality of training that we can provide, but are keeping very close ties to the everyday running of a licensed outlet.Welcome to Inn Training. We were the first company in Norfolk to offer training to the licensed trade in a licensed outlet. We have now moved out of the pub to concentrate on the quality of training that we can provide, but are keeping very close ties to the everyday running of a licensed outlNVQ Level 2 Front Office
What is NVQ level 2 Front Office
This qualification is designed for those working within a front office environment, providing customer service and administrative functions. The course aims to develop customer service skills relevant to the working environment within any industry sector.
Mandatory units
unit 651 Deal with communications as part of the reception function
unit 501 Maintain a safe, hygienic and secure working environment
unit 504 Contribute to effective teamwork
unit 601 Give customers a positive impression of yourself and your organisation
Optional route A (choose 2)
unit 106 Recognise and deal with customer queries, requests and problems
unit 201 Give customers a positive impression of yourself and your organisation
unit 202 Promote additional products or services to customers
unit 203 Process customer service information
Optional route B (choose 2)
unit 657 Exchange foreign cash and traveller’s cheques
unit 658 Prepare and print documents using a computer (CfA)
unit 659 Record, store and supply information using a paper-based filing system (CfA)
unit 660 Handle mail and book external services
unit 661 Resolve customer service problems (ICS)
unit 662 Enter, retrieve and print data in a database
unit 663 Identify and provide tourism related information and advice