Welcome to Inn Training. We were the first company in Norfolk to offer training to the licensed trade in a licensed outlet. We have now moved out of the pub to concentrate on the quality of training that we can provide, but are keeping very close ties to the everyday running of a licensed outlet.Welcome to Inn Training. We were the first company in Norfolk to offer training to the licensed trade in a licensed outlet. We have now moved out of the pub to concentrate on the quality of training that we can provide, but are keeping very close ties to the everyday running of a licensed outlet.Welcome to Inn Training. We were the first company in Norfolk to offer training to the licensed trade in a licensed outlet. We have now moved out of the pub to concentrate on the quality of training that we can provide, but are keeping very close ties to the everyday running of a licensed outlet.Welcome to Inn Training. We were the first company in Norfolk to offer training to the licensed trade in a licensed outlet. We have now moved out of the pub to concentrate on the quality of training that we can provide, but are keeping very close ties to the everyday running of a licensed outlet.Welcome to Inn Training. We were the first company in Norfolk to offer training to the licensed trade in a licensed outlet. We have now moved out of the pub to concentrate on the quality of training that we can provide, but are keeping very close ties to the everyday running of a licensed outlDOOR SUPERVISORS
Award in
Award in Conflict Management (ACM)
Duration
One day
Summary
● Helps staff to avoid and manage conflict within their work environment ● Designed in conjunction with conflict management specialists in the licensed retail sector
Details
This award has been designed in conjunction with conflict management specialists in the licensed retail sector. Incidents of workplace violence can range from the relatively minor problems of people causing nuisance in a premises, for example through unacceptable levels of swearing, to serious incidents involving physical abuse and damage to property.
The BIIAB ACM is designed for people working within the following roles:
- licensed retailers
- assistant managers
- relief managers supervisory/key staff
The BIIAB ACM is designed to enable candidates to understand the following:
- the responsibilities of both employers and employees in relation to workplace violence under the Health & Safety at Work Act 1974
- what is meant by the terms 'risk' and 'hazard', and the causes of workplace violence
- how to identify and reduce hazards through risk assessment to reduce the likelihood of conflict arising
why and how conflict situations can arise, and how to avoid them - how to deal with conflict when it has arisen
- the law in relation to self-defence victim support, and the importance of reporting and recording incidents of workplace violence
The BIIAB ACM has been designed to be deliverable in one day and includes a short multiple-choice examination. A comprehensive handbook, presented in an easy-to-follow format, supports the qualification and covers all the information needed for this exam. In order to pass, candidates must answer correctly 23 out of the 30 examination questions.
Price £150 per person