Welcome to Inn Training. We were the first company in Norfolk to offer training to the licensed trade in a licensed outlet. We have now moved out of the pub to concentrate on the quality of training that we can provide, but are keeping very close ties to the everyday running of a licensed outlet.Welcome to Inn Training. We were the first company in Norfolk to offer training to the licensed trade in a licensed outlet. We have now moved out of the pub to concentrate on the quality of training that we can provide, but are keeping very close ties to the everyday running of a licensed outlet.Welcome to Inn Training. We were the first company in Norfolk to offer training to the licensed trade in a licensed outlet. We have now moved out of the pub to concentrate on the quality of training that we can provide, but are keeping very close ties to the everyday running of a licensed outlet.Welcome to Inn Training. We were the first company in Norfolk to offer training to the licensed trade in a licensed outlet. We have now moved out of the pub to concentrate on the quality of training that we can provide, but are keeping very close ties to the everyday running of a licensed outlet.Welcome to Inn Training. We were the first company in Norfolk to offer training to the licensed trade in a licensed outlet. We have now moved out of the pub to concentrate on the quality of training that we can provide, but are keeping very close ties to the everyday running of a licensed outlNVQ level 3 Hospitality Supervision and Leadership
What is NVQ level 3 Hospitality Supervision?
This qualification is suitable for people working within any area of the Hospitality and Catering industry, including in the kitchen. The course aims to develop leadership skills for supervisors, establishing professional practices and effective services.
Mandatory units
unit 001 Supervise the work of staff
unit 002 Establish and develop positive working relationships in hospitality
unit 003 Contribute to the control of resources
unit 004 Maintain the health, hygiene, safety and security of the working environment
unit 005 Manage yourself (MCI imported unit)
Optional route A (candidates must complete at least 1 unit)
unit 007 Maintain food production operations
unit 008 Supervise a function
unit 010 Maintain the food service
unit 011 Maintain the drinks service
unit 017 Maintain the housekeeping service
unit 020 Maintain the portering and concierge service
unit 021 Maintain the reception service
unit 022 Maintain the reservations and booking service
Optional route B (candidates must complete at most 2 units)
unit 006 Contribute to promoting hospitality services and products
unit 009 Contribute to the development and introduction of recipes and menus
unit 012 Maintain the off-site food delivery service
unit 013 Maintain cellar and drink storage operations
unit 014 Maintain external areas
unit 015 Maintain the wine cellar and dispense counter
unit 016 Maintain the vending service
unit 018 Maintain the linen service
unit 019 Monitor and solve customer service problems (ICS imported unit)
unit 023 Work with others to improve customer service (ICS imported unit)
unit 024 Contribute to the selection of personnel for activities (MCI imported unit)
unit 025 Contribute to the development of teams and individuals (MCI imported unit)
unit 026 Enter and find data using a computer (CfA imported units)
unit 027 Control practices for handling payments
unit 028 Contribute to the development of the wine list